Design Life. Simplify it.

Conversational Texting

Conversational Texting Mobile App

Process Maps, Wireframes, Designs

Role: Team Lead/ Sr. User Experience Architect, Customer Relationship Operations & Management Team


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Overview

Agent Chat is a native mobile app that offers much of the functionality of the responsive web site SF Connect. It allows customers to send text messages to a State Farm office main phone number and have agents and their team members read and reply to those messages. Agents and their team members may also use Agent Chat to initiate text message conversations by searching the contact information in their Book of Business and sending a message.


Wireframes & Process Maps


Mobile Architecture

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ios App - Screen Design - Mobile

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Android - Screen Design - Mobile

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